About Testimonials Ordering Info Associates View Cart
Soft Skills Resources for Learning and Development Professionals



Content on this page requires a newer version of Adobe Flash Player.

Get Adobe Flash player


Training & Development Solutions

Change Management


Coaching & Mentoring


Communication &
Interpersonal Skills


Conflict Resolution


Creativity & Innovation


Customer Service




Performance Management


Problem Solving & Decision Making


Selling & Negotiation




Teams & Collaboration






HRDQ Authorized Distributor of HRDQ Published Products


Pfeiffer Training and Development Resources


CSTD - Canadian Society for Training and Development


We accept:


Accept VISAMastercard Accept

Paypal Accept


Or call us to set up an account.






Order Online


What Customers Really Want

Reproducible Training Materials for 1 Day Program

Price: $399.00



Order any 10 programs for $2,990 or all 80 Programs for $7,500


*Prices are in Cdn Dollars Order Online or Call 1.800.257.4916



















What Customers Really Want (1 Day Program)

In-House TrainingOff the shelf training materials


What is extraordinary customer service? We have all experienced it and, most likely remembered it. In this course participants will explore the concepts and benefits of superb customer service. Individuals will learn ways of building positive rapport with various types of customers and then apply those skills in activities and exercises throughout the course. They will dive deeper into workplace communication by examining the do's and don'ts of technology, and how to use these advances to further their customer alliances. Further groups will practice learned skills in dealing with difficult situations and making every interaction a positive experience.

See a PDF preview of this title

Course Objectives

Successful completion of this course will increase your knowledge and ability to:

This program comes ready-to-deliver and includes a Facilitator's Guide, Participant Guide and PowerPoint presentation or register for an in-house session.


The Reproducible Training Library comes in half-day to multi-day formats. Select the individual titles you need, choose from pre-selected topic series, or purchase the entire collection to own the ultimate training library. Each program comes ready to train with printable Participant Guides, an easy-to-use Facilitator Guide, and a Microsoft PowerPoint presentation. Most programs include additional content such as quick reference cards. That's not all - they're fully customizable, so you can add your company brand, tailor the content to your specific industry or organizational needs, and print on demand.


Related Reproducible Training Program Titles


Customer Service Skills > Course 6015 - Customer Service Over the Phone

Customer Service Skills > Course 6016 - Interactive Interviewing

Customer Service Skills > Course 6017 - What Customers Really Want

Related Assessments and Workshops


Customer Service Skills > Course 6050 - Becoming a Customer Service Star Assessment

Customer Service Skills > Course 6051 - Internal Customer Service

* Complete Listing of All Reproducible Training Programs























Copyright 2009 4D Training Resources. All rights reserved.
Please read our Privacy Policy