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Soft Skills Resources for Learning and Development Professionals



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Training & Development Solutions

Change Management


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Communication &
Interpersonal Skills


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Performance Management


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"Over the years, I have used the Personal Style Inventory with over 500
associates in the university and Fortune 500 environments. The results and reactions are truly amazing. The lights go on for people who discover their preferences for the first time as well as for those who have a confirmed 'type.' So useful and helpful for understanding the dynamics of group

William J. Mc Cluskey, Vice President
JPMorgan Chase

"What's My Communication Style? opened our eyes right from the beginning. Because we took the online version and received our results ahead of time, we were intrigued and came to the session ready to talk. The a-ha came when we learned how to deal with people who have styles different from ours."

Christine Beck-McKay, President

McDonald's Restaurants, Women Operators Network

"We participated in TeamPower as a management group and were so excited with the positive effects that we decided to roll the program out to all members of our customer commitment network"

Barbara Woolsey, Manager of Curriculum Development

Abbott Laboratories

"NegotiatingSuccess is fun yet challenging. The intensity of practice allows participants of the program to leave feeling comfortable applying new skills."

Annette M. Cremo, PhD

President - Performance Plus Training & Consulting, LLC

"We used Working Through Organizational Change with college administrators and professionals in banking, healthcare and telecommunications. They loved the interaction - they had been through other lecture-type training before and were happy it was different. The day went by quickly and they learned a lot."

H. Nathan Charles, PhD

President, The Lancaster Consulting Group

"A major food retailer selected LeadingSuccess after an extensive review of 18 leadership programs. The company has trained just half of its 2,000 managers so far, but already the results are in. The program has improved leadership skills, reduced turnover, boosted employee satisfaction ratings and increased sales"

Gary Turner, President

Turner Consulting

"Team and management effectiveness are two of the most sensitive indicators to organizational health. Assessments reveal whether teams and managers will thrive in the face of change. If the teams are fractured they won't survive it. If managers are ineffective they can't lead the change."

Andy Hartnett President, Symmetry Consulting

HRDQ’s focus on research and validation — their diligence to back-up — is what sets the products apart. They go above and beyond anything else I’ve seen."

Lynn Russell President, Dynamic Alliances, Inc.

"An integral part of team and leadership development is acquiring and/or enhancing communication and influencing skills. The III goes right to the heart of this issue in a manner that enlightens but does not intrude upon participants' self-esteem. I highly recommend this product."

Dr. Kathy G. Lowery
Contemporary Learning Concepts

As both a professor and a consultant, I use What’s My Communication Style? on a regular basis. The model is simple and lets you get into a lot of good conversation."

Les Helms Professor, Columbus State Community College
President, L&L Training Solutions Inc.

"What’s My Communication Style? helped me gain a lot of clarity on how to coach people — specifically managers — on how to manage others more efficiently. I coached a Systematic manager with a Spirited employee. By taking the assessment, the manager realized she had a highly skilled employee but hadn’t valued him because she had expected him to be like her. If people really stop to understand how their style impacts communication, it can make a big difference in their relationships with others."

Kerrie Halmi


Halmi Performance Consulting

"It takes a little more effort to do experiential training vs a lecture but a month later I know I am going to get an email saying 'A-ha, I get it!'"

Michele McDonald, PHR

Director of Human Resources

Fashion Bug

"Pitney Bowes uses Becoming a Customer Service Star in a half-day training program for all frontline employees. It opens participants’ eyes to their skill level and attitudes towards customer service, and even the most experienced customer service team members learn how they can improve their performance."

Erik Warner Training, Pitney Bowes Management Services

"Burger King chose Black Bear to train over 700 store managers. Black Bear was unique, engaging, interactive, and challenging, and enabled our training team to teach decision-making and team-building skills and concepts in a memorable way. The participants’ response was the best we have had in a long time."

Brendan Berg, Management Training Facilitator
Burger King Corporation

"I use Black Bear and Jungle Escape for the team-building course I teach as part of a business curriculum. The students always respond positively and get excited about the learning."

James E. Ulinksi, M.A., B.S.
Instructor, Penn State University
President, Ulinski Services Advantage

"I've used Conflict Strategies Inventory with clients at various levels in banking, manufacturing, and the legal profession. I like the fact that it challenges people to look at conflict differently. It not only stimulates a lot of valuable discussion, it's actionable, which is the biggest reason I chose it.

Glen R. Whipple
LTI Consulting LLC

"We had a very positive experience with Mastering the Change Curve. The seminar provided a clear context and a non-threatening environment for participants to identify and own their change stage. Secondly, the exercises provided a combination of guidance and open discussion for individuals to name and begin implementing action steps allowing them to move forward toward Commitment."

Rick Marchiori Regional VP of Training

"Selling Skills Inventory helps people realize that the sales representative must focus on the customer’s needs – rather than focus on pushing a product. That way, sales representatives can build real, ongoing relationships with their customers that an be deepened in the future."

Elizabeth Nieto
Vice President, Sales & Service
LACB (Latin America Consumer Bank), Citibank

The Negotiating Style Profile helps individuals to step back from a
situation, determine if the style they are using is most effective, and
choose one that is appropriate. I’ve used it for many years to train
scientists, government personnel, and corporate leaders and it has proven valid every time. Over and over people take it and say, ‘That’s me. How do they get me in so few questions?"

Michael Milano, President
Murphy and Milano, Inc

"The Trust instrument was a great way to get a discussion going [on trust] and ultimately develop improved trust with our senior management team."

Stewart H. Goodman, Quality Director
Rexam DSI

Building The Communication Bridge brought my participants powerful insight into their method and manner of communication. They were able to learn and practice valuable techniques for communicating more successfully with a variety of people - a critical skill for today's competitive marketplace.

Karen Nowosad

Director - The Gardner Associates








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