Customer Service Over the Phone (1/2 Day Program)
In today's competitive environment, customer service is often the keythat sets a successful company apart from others. This program ensures that your customer interactions will result in satisfied, happy customers by providing skills to manage all types of customer calls and situations.
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Course Objectives
Successful completion of this course will increase your knowledge and ability to:
- Recognize the components of customer service
- Identify the roles of a customer service representative
- Practice techniques for taking control of the call
- Learn to handle angry customers
- Implement strategies for staying motivated
This program comes ready-to-deliver and includes a Facilitator's Guide, Participant Guide and PowerPoint presentation or register for an in-house session.
The Reproducible Training Library comes in half-day to multi-day formats. Select the individual titles you need, choose from pre-selected topic series, or purchase the entire collection to own the ultimate training library. Each program comes ready to train with printable Participant Guides, an easy-to-use Facilitator Guide, and a Microsoft PowerPoint presentation. Most programs include additional content such as quick reference cards. That's not all - they're fully customizable, so you can add your company brand, tailor the content to your specific industry or organizational needs, and print on demand.
| Related Reproducible Training Program Titles
Customer Service Skills > Course 6015 - Customer Service Over the Phone Customer Service Skills > Course 6016 - Interactive Interviewing Customer Service Skills > Course 6017 - What Customers Really Want |
| Related Assessments and Workshops
Customer Service Skills > Course 6050 - Becoming a Customer Service Star Assessment Customer Service Skills > Course 6051 - Internal Customer Service |
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