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Soft Skills Resources for Learning and Development Professionals



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Training & Development Solutions

Change Management


Coaching & Mentoring


Communication &
Interpersonal Skills


Conflict Resolution


Creativity & Innovation


Customer Service




Performance Management


Problem Solving & Decision Making


Selling & Negotiation




Teams & Collaboration






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Pfeiffer Training and Development Resources


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Customer Service Over the Phone

Reproducible Training Materials for 1/2 Day Program

Price: $399.00



Order any 10 programs for $2,990 or all 80 Programs for $7,500


*Prices are in Cdn Dollars Order Online or Call 1.800.257.4916


Customer Service Over the Phone (1/2 Day Program)

In-House TrainingOff the shelf training materials


In today's competitive environment, customer service is often the keythat sets a successful company apart from others. This program ensures that your customer interactions will result in satisfied, happy customers by providing skills to manage all types of customer calls and situations.

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Course Objectives

Successful completion of this course will increase your knowledge and ability to:

This program comes ready-to-deliver and includes a Facilitator's Guide, Participant Guide and PowerPoint presentation or register for an in-house session.


The Reproducible Training Library comes in half-day to multi-day formats. Select the individual titles you need, choose from pre-selected topic series, or purchase the entire collection to own the ultimate training library. Each program comes ready to train with printable Participant Guides, an easy-to-use Facilitator Guide, and a Microsoft PowerPoint presentation. Most programs include additional content such as quick reference cards. That's not all - they're fully customizable, so you can add your company brand, tailor the content to your specific industry or organizational needs, and print on demand.


Related Reproducible Training Program Titles


Customer Service Skills > Course 6015 - Customer Service Over the Phone

Customer Service Skills > Course 6016 - Interactive Interviewing

Customer Service Skills > Course 6017 - What Customers Really Want

Related Assessments and Workshops


Customer Service Skills > Course 6050 - Becoming a Customer Service Star Assessment

Customer Service Skills > Course 6051 - Internal Customer Service

* Complete Listing of All Reproducible Training Programs
















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