About Testimonials Ordering Info Associates View Cart
Soft Skills Resources for Learning and Development Professionals



Content on this page requires a newer version of Adobe Flash Player.

Get Adobe Flash player


Training & Development Solutions

Change Management


Coaching & Mentoring


Communication &
Interpersonal Skills


Conflict Resolution


Creativity & Innovation


Customer Service




Performance Management


Problem Solving & Decision Making


Selling & Negotiation




Teams & Collaboration






HRDQ Authorized Distributor of HRDQ Published Products


Pfeiffer Training and Development Resources


CSTD - Canadian Society for Training and Development


We accept:


Accept VISAMastercard Accept

Paypal Accept


Or call us to set up an account.





Order Online


Becoming A Customer Service Star - Participant Guide

1 Print Participant Guide

Price: $12.75


Becoming A Customer Service Star - Starter Kit

Includes: Facilitator Guide and 5 Print Participant Guides

Price: $185.95


Becoming A Customer Service Star - Facilitator Guide

Facilitator Guide

Price: $126.95



*Prices are in Cdn Dollars Order Online or Call 1.800.257.4916























Becoming a Customer Service Star

In-House TrainingOff the shelf training materials


Don’t just talk about providing better customer service – make it a reality! Becoming a Customer Service Star helps both employees and managers examine their attitudes about customer service in 5 critical areas:

• Having a positive attitude toward customers
• Encouraging customer feedback
• Responding to customer problems
• Developing repeat relationships
• Seeking to exceed customer expectations

The assessment can be used to measure individual performance, build a service team, or identify changes needed in policies or operating procedures. Becoming a Customer Service Star is appropriate for anyone who has contact with customers.

Learning Outcomes:

• Create a profile of individual customer service strengths and weaknesses
• Recognize the opportunities to improve customer service and retention
• Identify an individual action plan to enhance service in the 5 key areas


























Copyright 2009 4D Training Resources. All rights reserved.
Please read our Privacy Policy