Conflict Management (1 Day Program)
Conflict in inevitable, but if left unchecked it can be highly destructive within an organization. This program offers approaches that will help you identify and enhance the most important aspects of conflict resolution. Develop communication skills that support conflict prevention and practice tools that will end conflict in even the most difficult situations. When you feel that conflict has gone beyond your means, this program offers the benefits of using a third party, as well as procedures for finding an effective mediator.
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Course Objectives
Successful completion of this course will increase your knowledge and ability to:
- Understand the two basic types of conflict and reasons they occur.
- Recognize four typical approaches to conflict.
- Implement the basic steps of conflict resolution.
- Practice communication skills to minimize and even prevent conflict.
- Employ strategies for responding to challenging people such as dealing with an extremely angry person or someone who won’t acknowledge the conflict.
- Handle specific situations including dealing with your boss, client, or another department.
This program comes ready-to-deliver and includes a Facilitator's Guide, Participant Guide and PowerPoint presentation or register for an in-house session.
The Reproducible Training Library comes in half-day to multi-day formats. Select the individual titles you need, choose from pre-selected topic series, or purchase the entire collection to own the ultimate training library. Each program comes ready to train with printable Participant Guides, an easy-to-use Facilitator Guide, and a Microsoft PowerPoint presentation. Most programs include additional content such as quick reference cards. That's not all - they're fully customizable, so you can add your company brand, tailor the content to your specific industry or organizational needs, and print on demand.
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